Faq
Frequently Asked Questions !
What customization options do you offer for products like cat trees or crates?
We provide full OEM/ODM services, including material selection (e.g., steel for crates, sisal for scratchers), size adjustments, and branding. Low MOQ starts at 100 units, with a 7-day sample turnaround to match your brand specs and ensure competitive pricing.
How do I request a quote or sample?
Submit your requirements via our online form or email [email protected]. We respond within 24 hours with a detailed quote, including pricing, certifications, and logistics estimates, addressing your need for efficient communication.
What is your minimum order quantity (MOQ)?
MOQ varies by category (e.g., 100 for harnesses, 150 for pet bags) but is flexible for new partners. This supports distributors testing markets without high inventory risks.
What payment methods do you accept?
We offer flexible options like T/T, L/C, PayPal, or installment plans for repeat buyers, with a part of the deposit and balance paid flexibly to suit your cash flow needs.
How do you handle quality control during production?
Our in-house QC team conducts inspections at every stage, from raw materials to packaging. Third-party audits are available, ensuring top-quality products like durable crates and safe grooming tools.
Still Have A Questions?
Questions will be answered within 1 working day.
โIf you have any other questions that are not covered in the FAQ, please leave us a message in the FORM.โ
What We Do & Our Benefits !
Can I track my order?
Yes, we provide real-time tracking via email updates and a client portal, maintaining transparency throughout the process.
What is your warranty policy?
1-year warranty on all products (e.g., grooming kit, crate, and kennel). We handle replacements or refunds promptly, with dedicated support to minimize disruptions in your supply chain.
How do you manage returns or defective items?
Defective rates are under 1%; returns are accepted within 30 days with free shipping labels for verified issues. We analyze returns to improve future batches.
What after-sales support do you provide?
24/7 email/phone support for queries on usage, maintenance, or reorders. For clients like distributors, we offer marketing materials and product training.
How do you resolve shipping delays or damages?
We use insured carriers and multi-layer packaging to prevent damage. If delays occur, we expedite alternatives and compensate for losses to protect your business timeline.
